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Dayly: Daily Planner & Habits — Support

Welcome to the support page for Dayly — Daily Planner & Habits.

If you experience any issues, have questions, or want to provide feedback, please contact us using the information below.

Contact Support​

Email: vincenttrandeveloper@gmail.com

You can also send a bug report, feedback, or a feature suggestion directly from the app — open Settings → Report a problem. Reports sent this way include your app version and platform, which helps us diagnose issues faster.

We aim to respond as quickly as possible.

Common Support Topics​

  • Tasks not rolling over to today, or appearing on the wrong day
  • Habit calendar, streaks, and completion ribbons
  • Reminders and notifications not arriving
  • Home-screen widget not updating
  • Subscription, purchase, or restore questions
  • Feature requests and feedback
  • Device compatibility questions

Reminders & Notifications​

Reminders in Dayly are local notifications, scheduled by your own device at the times you set. If they are not arriving:

  1. Check that notification permission is granted — iOS: Settings → Notifications → Dayly; Android: Settings → Apps → Dayly → Notifications.
  2. Make sure Focus mode / Do Not Disturb is not silencing them.
  3. On Android, check battery optimisation settings, which can delay scheduled alarms.
  4. Re-open Dayly once after granting permission so pending reminders are rescheduled.

Widget Not Updating​

The home-screen widget draws from a snapshot of today's tasks and the current month's ribbon stored on your device.

  1. Open the app once to refresh the snapshot.
  2. Remove the widget and add it again.
  3. Make sure background app refresh is enabled for Dayly.

Subscription & Billing​

Dayly offers optional paid plans (monthly, yearly, and lifetime). Purchases are managed through:

  • Apple on iOS/iPadOS
  • Google on Android

To restore a purchase on a new device or after reinstalling, open Settings → Restore purchases while signed in to the same Apple Account or Google Account used for the original purchase.

For billing issues, cancellations, or refunds, please use the platform's subscription management system:

  • iOS: Settings → [Your Name] → Subscriptions
  • Android: Play Store → Payments & subscriptions

Backing Up Your Data​

Dayly stores your tasks, habits, and completion history only on your device — there is no cloud sync and we hold no copy. Deleting the app or clearing its data removes everything permanently, and we cannot restore it for you.

Your device's own backup service (iCloud Backup on iOS, Auto Backup for Apps on Android) may include Dayly's local data. Check that it is enabled before switching devices.

Troubleshooting​

Before contacting support, please try:

  1. Restarting the app
  2. Updating to the latest app version
  3. Restarting your device
  4. Reinstalling the app if necessary — note that this erases your local planner and habit data

Privacy & Terms​

Thank you for using Dayly.