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EveryHour — Hours Tracker — Support

Welcome to the support page for EveryHour, the hours tracker and pay stub checker for hourly workers in the United States.

If you experience any issues, have questions, or want to provide feedback, please contact us using the information below.

Contact Support​

Email: vincenttrandeveloper@gmail.com

You can also send a bug report, feedback, or a feature suggestion directly from the app — open Settings → Send feedback. Reports sent this way include your app version and platform, which helps us diagnose issues faster. Please do not attach pay stubs or other personal documents to a report.

We aim to respond as quickly as possible.

Common Support Topics​

  • Clocking in and out, editing shifts, and recording breaks
  • Jobs, pay rates, and the state and city used for wage rules
  • Reading a pay stub with the camera and confirming the numbers
  • Wage reports (PDF), spreadsheets (CSV), and ZIP exports
  • Encrypted backups and restoring onto a new phone
  • Reminders — forgot to clock out, payday, backup, end of a pay period
  • App lock with Face ID, fingerprint, or passcode
  • Subscription, purchase, or restore questions

Tracking Your Hours​

EveryHour keeps every shift, break, and edit on your phone. Every change to a shift is saved as a new entry with the reason you give, so your records keep their history and are harder to dispute later.

  1. If a clock-out is missing, open the shift and add the end time — the app will ask for a reason and keep both versions.
  2. To make the timing of a record harder to challenge, leave Settings → "Check the time online" on. The app then reads the current time from a web server instead of trusting the phone clock alone.
  3. Pay rates, overtime, and premium rules come from the state and city set on the job — check them in Settings → Jobs if an amount looks wrong.

Reading a Pay Stub​

Photograph the stub and the app reads the text with your phone's own text recognition (Apple Vision on iPhone, Google ML Kit on Android). The photo never leaves your device.

  1. Good light and a flat, uncreased stub make a large difference to accuracy.
  2. Always review the numbers the app extracted before confirming them — you can correct any field by hand.
  3. Any comparison the app makes between a stub and your records is an estimate from the figures you confirmed, not a legal determination.

Reports, Exports, and Backups​

A wage report (PDF), a spreadsheet (CSV), a ZIP file, or an encrypted backup is created on your phone and leaves it only when you send it somewhere yourself through the share sheet.

  • Each report records the version of the wage rules used and when they were last checked.
  • Backups are encrypted with a password you choose. We never see that password and cannot recover it — if it is lost, the backup cannot be opened.
  • Keep a backup somewhere outside the phone if your records matter to you.

Subscription & Billing​

EveryHour offers optional paid plans — monthly, yearly, and a one-time lifetime purchase. There are no free trials. Purchases are handled entirely by Apple or Google.

To restore a purchase on a new device or after reinstalling, open Settings → Restore Purchases while signed in to the same Apple Account or Google account used for the original purchase.

For billing issues, cancellations, or refunds, use the store's own subscription management:

  • iOS: Settings → [Your Name] → Subscriptions
  • Android: Play Store → Profile → Payments & subscriptions → Subscriptions

If Pro ends, your hours, pay stubs, and exported files stay on your phone and remain readable.

Backing Up Your Data​

EveryHour stores your shifts, pay stubs, notes, and reports only on your device — there is no cloud sync and we hold no copy. Deleting the app, or using Settings → Delete all data, removes everything permanently, and we cannot restore it for you.

If you want a copy kept somewhere else, create an encrypted backup or export your records, then save the file to Files, iCloud Drive, Google Drive, or wherever you prefer.

Troubleshooting​

Before contacting support, please try:

  1. Restarting the app
  2. Updating to the latest app version
  3. Restarting your device
  4. Reinstalling the app if necessary — note that this erases your local records unless you have exported them or made a backup first

Privacy & Terms​

Thank you for using EveryHour.