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Psychic AI — Support

Welcome to the support page for Psychic AI.

If you experience any issues, have questions, or want to provide feedback, please contact us using the information below.

Contact Support​

Email: vincenttrandeveloper@gmail.com

We aim to respond as quickly as possible.

Common Support Topics​

  • Account registration or sign-in issues
  • Questions, readings, or chat sessions not working as expected
  • Community sharing — sharing, hiding, or removing a shared reading
  • Data deletion requests
  • Subscription or in-app purchase questions
  • App performance problems
  • Feature requests and feedback
  • Device compatibility questions

Community Sharing​

Sharing is always your choice. When you receive a reading, you decide whether to keep it private or publish the question and its answer to the community feed. Readings you do not share stay associated with your account only and are not visible to other users.

If you change your mind after sharing, you can ask us to remove a shared post at any time — see Data Deletion below.

Data Deletion​

You can request deletion of your data at any time. We handle deletion requests by email.

How to request deletion​

  1. Send an email to vincenttrandeveloper@gmail.com from the email address associated with your Psychic AI account.
  2. Use the subject line "Data Deletion Request".
  3. In the message, tell us what you want deleted:
    • Delete my account and all data — your account, profile details, question and answer history, and every reading you have shared to the community; or
    • Delete specific data only — for example one or more shared community posts, or your reading history while keeping the account. Please include enough detail for us to identify the items (for example the question text, or the date of the reading).

We may ask you to confirm the request from your registered email address before we act on it, so that nobody else can delete your data.

What happens next​

  • We confirm receipt of your request and verify it comes from the account owner.
  • We complete verified deletion requests within 30 days.
  • We email you when the deletion has been completed.

What gets deleted​

Deleting your account removes your account record, profile information, your questions and the answers you received, and your community posts, from our active systems. Residual copies may remain in encrypted backups for a limited period until those backups expire on their normal rotation schedule, and we may keep the minimum records we are required to retain by law (for example transaction records for purchases).

Deletion is permanent — we cannot restore a deleted account or its readings.

Data we cannot delete for you​

  • Purchases and subscriptions are processed by Apple and Google. We do not hold your payment details and cannot delete records held by those stores. Manage them through your Apple or Google account.
  • Data stored only on your device (app settings, cached content) is removed when you uninstall the App or clear its data in your device settings.

Subscription & Billing​

Subscriptions and in-app purchases are managed through:

  • Apple on iOS/iPadOS
  • Google on Android

For billing issues, cancellations, or refunds, please use the platform's subscription management system:

  • iOS: Settings → [Your Name] → Subscriptions
  • Android: Play Store → Payments & subscriptions

Note that cancelling a subscription does not delete your data. To delete your data, follow the Data Deletion steps above.

Troubleshooting​

Before contacting support, please try:

  1. Checking your internet connection — readings and community features require one
  2. Restarting the app
  3. Updating to the latest app version
  4. Restarting your device
  5. Reinstalling the app if necessary
  6. Using Restore Purchases if paid features are unavailable after a purchase

Privacy​

Thank you for using Psychic AI.